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SeniorLife Solutions

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 FRESH IDEAS: Your Free Marketing E-Newsletter for Senior Housing Professionals .  
May 2005 
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Fatal Mistake #2:Assuming the Prospect Will Initiate Contact
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Never make the assumption that your prospect will initiate contact with you. You will too often be disappointed. Human nature is such that people will be reluctant to contact you because of how busy they are and the natural "sales resistance" that we all possess.

Always take the responsibility yourself to initiate follow-up contact with the prospect. Before ending an encounter, ask, for example, "Is it okay to check back with you next week (or next month?" Then do it. Your action will help to build trust as they see you following through on what you say you will do.

Do you leave messages and then give up because the prospect did not return your calls? If so, you are assuming more than is prudent about the interest or intent of the prospect. Instead, if they do not answer, hang up and call back at different times and days in order to speak with them in person.

Even after setting an appointment for them to visit your community, you should always contact them to confirm the appointment.

By following these simple tips, you will greatly improve your sales performance over the long run.

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